Our goal is to make your shopping experience as easy as possible. Simply stated, we are happy to provide a store credit, exchange or refund for any items that you have purchased from us that are unopened and unused within 90 days of purchase. These items will need to be in their original packaging and not subject to any return conditions at the time of purchase. Any exclusion will be clearly marked on the product page and/or at checkout.
We know there are many reasons as to why you may want to return your purchase — for clarity we have listed our approach to some of the more frequent reasons.
You’ve changed your mind — (it’s OK, it happens to all of us)
If you have one of those moments, we will provide you a refund or credit, but we will need to receive it back in the same condition it was delivered to you — that is, unopened, unused and in the original packaging. The only thing we ask is that you send it back to our warehouse at the nominated address.
It’s faulty, damaged or not suitable for use — (it can happen, but certainly not intended)
If you have received a product that you believe to be faulty or damaged, please take a photo of how you received it and send us a detailed description within 7 days of your order arriving. Our customer service team will respond promptly with a solution.
You have an allergic reaction — ( Oh no…)
If you believe you have had an adverse allergic reaction from one of our products — first and foremost, discontinue use immediately, take a photo of the reaction and send it to us, and we will contact the originator of the product. Our customer service team will respond promptly with a solution.
So Sorry , we can’t provide a change of mind refund for these items, we hope you understand
Please choose carefully when buying these products
- Vitamin Supplements
- Consumable Products and Health Foods
- Sexual Health Products
If you have any queries or concerns we are more than happy to speak to you, please email our Customer Service team anytime
Things to consider:
- For hygiene reasons, we can’t accept returns for any sexual health products, face protection products, eye masks and female sanitary products
- If returning items from separate orders, please send them back separately so that our customer service team can quickly process the refund
- To affect a refund/credit you will need to complete a form (see below) and submit this to our customer service team before sending your item back
How to make it happen:
- Complete the form below and send it at your earliest convenience
- Our customer service team will review your request and advise next steps
- On receipt of a returns advice, pack up your item/s carefully and follow the instructions
- Send the parcel to us from any Australia Post or nominated outlet
- Once we receive the item, we will review the product to ensure that it meets the return criteria, then we will process your refund or credit within 7 days of our receipt
Hair appliances and electricals will only be accepted as a return if the product has not been opened, used and is in original packaging.
If your hair appliance is faulty and within the warranty period, this can be returned to us for testing. If this is not deemed faulty by our suppliers, this will need to be returned back to you, with an extra shipping charge of $8.95 that needs to be paid before this is returned to you.
Please note: Beautifully Healthy are not liable to pay for returns that arrive in unacceptable condition. We take no responsibility for items when sending returns so please ensure these are sent via registered post such as Australia Post with accurate packaging.
*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.
Frequently Asked Questions
Who pays for the return shipping?
To determine whether you will be eligible for free return shipping, please compete the form and our customer service will provide you with advice on next steps . Unfortunately we are not able to cover return postage fees on all return types.
What If my return isn't received in resalable condition?
When you send back an item because you changed your mind and we receive your return and it isn't in the condition outlined in our returns policy, the item will be sent back to your original shipping address - we’ll let you know before we resend it .
How do I get in touch with your customer service team?
Please fill out the Returns form and submit it as soon as possible. Our team will review the returns within 2 days and respond to you by email initially.
Please contact our customer service team at email@example.com, or by phoning us on 1300 600 177 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information