Shipping information
Shipping costs
The delivery of your purchase is a high priority for us — in fact, we measure our success on meeting your expectations. Our goal is to ensure we follow your instructions, keep you informed along the way and deliver in a timely and safe way.
| Method | Cost | Delivery |
|---|---|---|
| Australia Post Express |
$12.95 or |
1-3 business days |
| Australia Post eParcel | $7.95 or FREE over $50 |
2-4 business days |
| Australia Post Twilight | $12.95 on all orders |
Order by 2pm for same day delivery between 6-9pm on weekdays* |
Heavy Items Over 5kg
| Method | Cost | Delivery |
| Australia Post Express | $14.95 | 1 to 4 business days |
| Australia Post eParcel | $9.95 | 2 to 8 business days |
Express delivery
We offer free express delivery on all orders under 5kg over $80. Express shipping on orders under $80 is a flat rate of $12.95.
Express shipping on orders over 5kg is a flat rate of $14.95.
Standard delivery
We offer free standard delivery for orders under 5kg over $50 in Australia. For orders under $50, the shipping charge is a flat rate of $7.95.
Standard shipping on orders over 5kg is a flat rate of $9.95.
Same day service
We offer same day delivery for orders placed to Melbourne, available to limited postcodes. Your order needs to be under 22kg and able to be delivered in one of our standard boxes. Same day delivery is a flat rate of $12.95.
Order tracking
As soon as your order is shipped, you’ll receive an email to notify you that it’s on its way. It will include your unique eParcel tracking number.
You will be able to check on the status of your delivery via our tracking service and be able to contact us on 1300 600 177 to advise of a problem.
Deliveries are made to the address specified on the order. Anyone who is present at the time of delivery can accept your parcel. If no one is available, Australia Post will leave written instructions on how you can collect your parcel from the nearest Post Office.
Dangerous goods
Some items may take longer to deliver – because they are deemed to be Dangerous to ship by Air
But don’t worry we will ship them by standard delivery
What are Dangerous goods?
Any item that can cause problems during transportation, in that they are potentially explosive, flammable or corrosive, cannot be shipped by Air for obvious reasons. We cannot use Express Delivery for parcels that are classed as Dangerous Goods as they may be air transported, however we can and will get them to you as soon as possible by Regular Delivery.
Any orders submitted after 12pm on Friday afternoon to Sunday evening will only be processed on the next working day, typically on Monday morning.
Delivery times are generally slower on popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods.
Some items are considered to be dangerous goods (DGs) because they can cause problems during transportation, i.e. explosive, flammable or corrosive items. Safety regulations prohibit these items from being shipped by air and as such we do not offer Express Delivery for parcels containing DGs — they will be delivered by Regular Delivery.
Our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed and are based on normal business days, which only includes Monday-Friday and excludes public holidays.
